The smart Trick of Telus customer service That No One is Discussing
The smart Trick of Telus customer service That No One is Discussing
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• At this time, I truly feel I am becoming misled and mistreated. Despite many calls and escalations, I even now do not need clarity on my special discounts or a good resolution to my issues.
Also, our telephone line to your home came down inside of a windstorm one other evening, as did our neighbors. We do not make use of a landline anymore, though the cable is in the road and nevertheless connected on the home finish. I recommended that They only take away it wholly. They said as I did not have an active landline, they'd not send out a technician out to wash up the wire in the course of the street.
On the other hand, the most effective just occurred. Immediately after conversing with Telus business enterprise, I was not pleased with the prepare supplied and requested to be tranferred to your LOYALTY dept. She adjusted the cost of the info approach but amplified the cost of the telephone for a Web of -$one. WHAT A JOKE!!!
I known as Telus CS at eight.55AM Mountain time and they hanged up on me, expressing that I should call during "frequent Office environment hours". Is this for genuine?
How can I find that person. I believe I'm heading into a new billing cycle And that i are actually working in circles for weeks
You can then get a textual content concept once the agent responds, and you will comply with up at your Telus technical support earliest ease.
I suppose I am just previous, but I keep in mind a time when you could possibly get in touch with a company, talk to a human devoid of sitting down on maintain for several hours, and truly get customer service. Thanks Telus for a beautiful customer encounter.
once the agent assessment my account he reported I can not provide you with a deal or credits like you have now using your exiting account, so i just gave up and hangup the cellular phone.
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Seems like all we are able to do now's air our grievances with a public Discussion board while in the hopes of someone able of authority can actually do anything about this.
Yeah, I’m binding by a two 12 months contract however, I’m only 4 months in, but I did get someplace. I guess The manager Office environment known as me right now so I have a mobile phone conversation with him in an hour. We’ll see how that goes.